Mandalay Bay = AWFUL CUSTOMER SERVICE
I'm just sounding off about Mandalay Bay... we stayed in August and I have been appalled by the terrible customer service we have received.
My second stay was even worse. I requested an ADA room for my mother who has mobility problems. We were not given an ADA room. The bathroom floor is very slick and she slipped and fell and hit her head and back. She still is sore more than a month later and the hotel has not done anything! I have contacted multiple people multiple times and they are completely unhelpful. A little bit of good will and customer service would have gone a long way, but Mandalay Bay had done absolutely nothing!
You have a lot of choices in Vegas so I would recommend to pick another one. The location isn't great, it's on the end of the strip far away from everything. It's a pretty hotel, but it's definitely not worth the AWFUL customer service. I'm writing this review because I'm so frustrated at the horrible customer service from Mandalay Bay. It's a luxury hotel, but don't expect good service. Stay somewhere else!